Support

Need help with PrepPlease, your interview practice or a purchase? Email tesar.cze@gmail.com.

What to include

Tell us what happened, your app version and approximate time of the problem. For practice balances or purchase help, include the Support ID shown in Settings and, if available, the App Store order reference.

Do not email your device access credential, passwords, payment-card details or a recording unless we have agreed on an appropriate way to share it. Avoid confidential employer or customer information.

Purchases and remaining minutes

The one-time practice pack adds 45 minutes. It does not renew, and unused minutes do not expire. The App Store shows your localized price before you confirm. In a Sandbox or TestFlight build, store purchases are tests and are not real payments.

Choose Restore purchases in Settings to check available store access. There is no sign-in, and practice balances are linked to a device identity. A consumable balance may not be recoverable after reinstalling or changing devices. Keep your Support ID and contact us if practice is missing.

Refunds

Apple handles App Store refund requests. Visit Apple’s purchase-support page. You can also contact us about a technical problem or an incorrect practice charge. Refunds can adjust the practice balance associated with the purchase. Your statutory rights remain unchanged.

Privacy and deletion

Use Delete last feedback in Settings to remove your saved review and recording from the app. Reset app & onboarding clears local practice setup and feedback; it does not reset the free interview or erase the server’s purchase ledger. For server-held data requests, email us with your Support ID. Read the privacy policy for details.